Frequently Asked Questions

Live Scan fingerprinting is an electronic method of capturing fingerprints that are securely transmitted to the Florida Department of Law Enforcement (FDLE) and, when required, the Federal Bureau of Investigation (FBI). Unlike traditional ink fingerprinting, Live Scan provides faster processing, greater accuracy, and improved image quality.

A Level 2 background screening is a state and national criminal history check that includes electronic fingerprint submission through the FDLE and FBI. Many employers and licensing agencies require Level 2 screenings for positions involving children, elderly individuals, healthcare recipients, or other vulnerable populations.

Many employers, licensing boards, volunteer organizations, healthcare agencies, schools, and government entities require fingerprint-based background screenings as part of the hiring or licensing process.

Most appointments take approximately 10–15 minutes once your paperwork has been verified.

No appointment is required. We welcome walk-ins Monday through Friday from 9:00 AM to 5:00 PM during normal business hours. If you prefer, you may also contact us in advance to schedule an appointment. Mobile Live Scan services are available by appointment only.

Please bring:A valid government-issued photo IDYour ORI number (if provided)Any paperwork supplied by your employer or licensing agencyPayment for servicesDon't know your ORI number? Check out this list of common ORI numbers:

An ORI (Originating Agency Identifier) is a unique code that tells the FDLE where your fingerprint results should be sent. Your employer, licensing board, or requesting agency typically provides this number.Check out the list below for common Florida ORI Numbers:

Your employer, licensing board, or requesting agency should provide your ORI number. If you don't have it, contact the requesting organization before your appointment. Using the wrong ORI number may delay your background screening or require you to be fingerprinted again.Check out this list of common Florida ORI Numbers:

Your fingerprint results may be sent to the wrong agency. In many cases, you'll need to be fingerprinted again and pay any applicable fees, so it's important to verify your ORI number before your appointment.

Please arrive with clean, dry hands and avoid applying excessive lotion immediately before your appointment. If you have cuts, bandages, or any condition that may affect your fingerprints, let our staff know when you arrive.

Processing times vary depending on the requesting agency and the volume of submissions received by the FDLE and FBI. Many results are processed within a few business days, although some agencies may require additional time.

In most cases, fingerprint results are sent directly to the requesting employer, licensing board, or agency—not to our office or to the individual being fingerprinted.

No. We only collect and electronically submit your fingerprints. We do not receive or review your background screening results.

Your fingerprint information is securely transmitted to the agency identified by your ORI number through the FDLE and, when required, the FBI.

Yes. Your fingerprints are securely encrypted and electronically transmitted through FDLE-approved systems. We handle all personal information in accordance with applicable state and federal privacy requirements.

Yes. We provide mobile Live Scan fingerprinting for qualifying group appointments throughout Hillsborough County and surrounding areas.

Our mobile fingerprinting service is ideal for:BusinessesHealthcare providersAssisted Living FacilitiesSchoolsChildcare providersGovernment agenciesVolunteer organizationsAPD providers

Mobile Live Scan services are available for groups of five or more individuals. Please contact us for current availability, scheduling, and pricing.

Depending on scheduling and location, we may be able to accommodate appointments outside Hillsborough County. Please contact us to discuss your needs.

Pricing varies depending on the type of fingerprinting service required. Please visit our Pricing & Services page for current pricing information.

Some mobile appointments may include travel fees depending on the location and group size.

If your fingerprints cannot be processed due to image quality, the requesting agency will notify you if a resubmission is required. Our team will assist you with the resubmission process.

Minor cuts or dry skin generally won't prevent fingerprinting, but severe injuries may affect image quality. If you're concerned, please contact us before your appointment.

Yes. Minors may be fingerprinted when required by a requesting agency or organization. A parent or legal guardian may need to accompany the minor depending on the circumstances.

A group home is a community-based residential setting that provides 24-hour support and supervision for individuals with intellectual and developmental disabilities. Group homes help individuals develop life skills, participate in their communities, maintain meaningful relationships, and live as independently as possible while receiving the support they need.

An Assisted Living Facility (ALF) is a residential setting that provides housing, personal care assistance, medication assistance, meals, and supportive services for adults and seniors who need help with daily activities while maintaining as much independence as possible.

Toria's Support Care Services offers a wide range of personalized services designed to support each individual's unique needs. Services include:24-hour residential careAssisted Daily Living servicesMedication assistance and administrationNursing oversight and healthcare coordinationIndividualized care planningPersonal care assistanceNutritious meals and snacksTransportationCommunity outings and recreational activitiesLife skills developmentLive Scan Fingerprinting and Background Screening

Each individual's day is personalized based on their needs, goals, interests, and support plan. A typical day may include nutritious meals, personal care assistance, medication support, community outings, recreational activities, life skills training, day programs, medical appointments, social interactions, and leisure activities. We encourage active participation in the community and meaningful engagement throughout the day.

Yes. We provide nutritious, well-balanced meals and snacks every day. Our menus are designed to support overall health and wellness while accommodating physician-ordered diets, allergies, dietary restrictions, and individual preferences whenever possible.

Yes. We provide transportation for medical appointments, day programs, shopping trips, recreational outings, community activities, religious services, and other approved destinations. Our goal is to help individuals remain active, engaged, and connected within their communities.

Yes. Our trained staff provide medication assistance and medication administration in accordance with physician orders and all applicable state regulations. We also provide nursing oversight and healthcare coordination when appropriate to help ensure each individual's health needs are properly managed.

Yes. Our facilities are licensed and operated in accordance with all applicable state regulations. We are committed to maintaining safe, compliant, and high-quality environments for the individuals we serve.

Scheduling a tour is easy. Simply contact our office by phone, email, or through our online contact form, and a member of our team will arrange a convenient time for you to visit. We encourage prospective residents, family members, guardians, and Support Coordinators to tour our homes, meet our staff, and learn more about our services.

Costs vary depending on the individual's needs, level of care required, funding source, and services provided. We will gladly discuss available funding options and provide detailed information during the referral and intake process.

Yes. Toria's Support Care Services proudly provides services for individuals who are eligible through Florida's Agency for Persons with Disabilities (APD) Medicaid Waiver Program. We work closely with Support Coordinators, families, guardians, and referral partners throughout the admissions process to ensure a smooth transition into our homes.

Eligibility depends on several factors, including age, diagnosis, level of support needs, funding source, and service availability.Individuals with intellectual disabilities, autism spectrum disorder, cerebral palsy, Down syndrome, Prader-Willi syndrome, spina bifida, Phelan-McDermid syndrome, certain developmental disabilities recognized by Florida's Agency for Persons with Disabilities (APD), and elderly adults who require assisted living services may qualify for care.If you are unsure whether your loved one is eligible, our team would be happy to discuss your situation and help determine the most appropriate options.

Yes. One of our core values is helping individuals age in place whenever possible. As needs change over time, we strive to provide the support, accommodations, healthcare coordination, and stability necessary for residents to remain in the familiar home and community they know and trust.

Availability changes as openings become available within our residential homes. Please contact our office to discuss current availability, the referral process, and which home may be the best fit for your loved one's individual needs.

Yes. We encourage family involvement and understand the importance of maintaining meaningful relationships. Visiting arrangements are coordinated with each resident's individualized support plan to ensure visits are enjoyable, safe, and convenient for everyone involved.

Absolutely. Community involvement is an important part of our philosophy of care. Residents are encouraged to participate in shopping trips, recreational activities, dining out, community events, volunteer opportunities, religious services, and other activities based on their interests, abilities, and personal goals.

At Toria's Support Care Services, we believe every individual deserves to live in a place where they feel safe, respected, valued, and supported. For more than 23 years, we have remained committed to providing compassionate, person-centered care that promotes dignity, independence, quality healthcare, proper nutrition, community involvement, and aging in place.We don't simply provide residential services—we create welcoming homes where individuals become part of our family, build meaningful relationships, and are empowered to live fulfilling lives.