Question 1

What is Live Scan fingerprinting?

Accepted Answer

Live Scan fingerprinting is an electronic method of capturing fingerprints that are securely transmitted to the Florida Department of Law Enforcement (FDLE) and, when required, the Federal Bureau of Investigation (FBI). Unlike traditional ink fingerprinting, Live Scan provides faster processing, greater accuracy, and improved image quality.

Question 2

What is a Level 2 background screening?

Accepted Answer

A Level 2 background screening is a state and national criminal history check that includes electronic fingerprint submission through the FDLE and FBI. Many employers and licensing agencies require Level 2 screenings for positions involving children, elderly individuals, healthcare recipients, or other vulnerable populations.

Question 3

Why do I need Live Scan fingerprinting?

Accepted Answer

Many employers, licensing boards, volunteer organizations, healthcare agencies, schools, and government entities require fingerprint-based background screenings as part of the hiring or licensing process.

Question 4

How long does a fingerprinting appointment take?

Accepted Answer

Most appointments take approximately 10–15 minutes once your paperwork has been verified.

Question 5

Do I need an appointment, or do you accept walk-ins?

Accepted Answer

No appointment is required. We welcome walk-ins Monday through Friday from 9:00 AM to 5:00 PM during normal business hours. If you prefer, you may also contact us in advance to schedule an appointment. Mobile Live Scan services are available by appointment only.

Question 6

What should I bring?

Accepted Answer

Please bring:A valid government-issued photo IDYour ORI number (if provided)Any paperwork supplied by your employer or licensing agencyPayment for servicesDon't know your ORI number? Check out this list of common ORI numbers:

Question 7

What is an ORI number?

Accepted Answer

An ORI (Originating Agency Identifier) is a unique code that tells the FDLE where your fingerprint results should be sent. Your employer, licensing board, or requesting agency typically provides this number.Check out the list below for common Florida ORI Numbers:

Question 8

What if I don't know my ORI number?

Accepted Answer

Your employer, licensing board, or requesting agency should provide your ORI number. If you don't have it, contact the requesting organization before your appointment. Using the wrong ORI number may delay your background screening or require you to be fingerprinted again.Check out this list of common Florida ORI Numbers:

Question 9

What happens if I use the wrong ORI number?

Accepted Answer

Your fingerprint results may be sent to the wrong agency. In many cases, you'll need to be fingerprinted again and pay any applicable fees, so it's important to verify your ORI number before your appointment.

Question 10

How should I prepare for my fingerprint appointment?

Accepted Answer

Please arrive with clean, dry hands and avoid applying excessive lotion immediately before your appointment. If you have cuts, bandages, or any condition that may affect your fingerprints, let our staff know when you arrive.

Question 11

How long do background screening results take?

Accepted Answer

Processing times vary depending on the requesting agency and the volume of submissions received by the FDLE and FBI. Many results are processed within a few business days, although some agencies may require additional time.

Question 12

Will I receive my results?

Accepted Answer

In most cases, fingerprint results are sent directly to the requesting employer, licensing board, or agency—not to our office or to the individual being fingerprinted.

Question 13

Can you tell me if I passed my background screening?

Accepted Answer

No. We only collect and electronically submit your fingerprints. We do not receive or review your background screening results.

Question 14

Who receives my fingerprints?

Accepted Answer

Your fingerprint information is securely transmitted to the agency identified by your ORI number through the FDLE and, when required, the FBI.

Question 15

Is my personal information secure?

Accepted Answer

Yes. Your fingerprints are securely encrypted and electronically transmitted through FDLE-approved systems. We handle all personal information in accordance with applicable state and federal privacy requirements.

Question 16

Do you offer mobile Live Scan services?

Accepted Answer

Yes. We provide mobile Live Scan fingerprinting for qualifying group appointments throughout Hillsborough County and surrounding areas.

Question 17

Who can schedule mobile Live Scan services?

Accepted Answer

Our mobile fingerprinting service is ideal for:BusinessesHealthcare providersAssisted Living FacilitiesSchoolsChildcare providersGovernment agenciesVolunteer organizationsAPD providers

Question 18

How many people are required for a mobile appointment?

Accepted Answer

Mobile Live Scan services are available for groups of five or more individuals. Please contact us for current availability, scheduling, and pricing.

Question 19

Do you travel outside Hillsborough County?

Accepted Answer

Depending on scheduling and location, we may be able to accommodate appointments outside Hillsborough County. Please contact us to discuss your needs.

Question 20

How much does Live Scan fingerprinting cost?

Accepted Answer

Pricing varies depending on the type of fingerprinting service required. Please visit our Pricing & Services page for current pricing information.

Question 21

Are there additional fees for mobile appointments?

Accepted Answer

Some mobile appointments may include travel fees depending on the location and group size.

Question 22

What happens if my fingerprints are rejected?

Accepted Answer

If your fingerprints cannot be processed due to image quality, the requesting agency will notify you if a resubmission is required. Our team will assist you with the resubmission process.

Question 23

Can I be fingerprinted if I have cuts or damaged fingers?

Accepted Answer

Minor cuts or dry skin generally won't prevent fingerprinting, but severe injuries may affect image quality. If you're concerned, please contact us before your appointment.

Question 24

Can minors be fingerprinted?

Accepted Answer

Yes. Minors may be fingerprinted when required by a requesting agency or organization. A parent or legal guardian may need to accompany the minor depending on the circumstances.

Question 25

What is a Group Home?

Accepted Answer

A group home is a community-based residential setting that provides 24-hour support and supervision for individuals with intellectual and developmental disabilities. Group homes help individuals develop life skills, participate in their communities, maintain meaningful relationships, and live as independently as possible while receiving the support they need.

Question 26

What is an Assisted Living Facility(ALF)?

Accepted Answer

An Assisted Living Facility (ALF) is a residential setting that provides housing, personal care assistance, medication assistance, meals, and supportive services for adults and seniors who need help with daily activities while maintaining as much independence as possible.

Question 27

What services do you provide?

Accepted Answer

Toria's Support Care Services offers a wide range of personalized services designed to support each individual's unique needs. Services include:24-hour residential careAssisted Daily Living servicesMedication assistance and administrationNursing oversight and healthcare coordinationIndividualized care planningPersonal care assistanceNutritious meals and snacksTransportationCommunity outings and recreational activitiesLife skills developmentLive Scan Fingerprinting and Background Screening

Question 28

What does a typical day look like?

Accepted Answer

Each individual's day is personalized based on their needs, goals, interests, and support plan. A typical day may include nutritious meals, personal care assistance, medication support, community outings, recreational activities, life skills training, day programs, medical appointments, social interactions, and leisure activities. We encourage active participation in the community and meaningful engagement throughout the day.

Question 29

Are meals included?

Accepted Answer

Yes. We provide nutritious, well-balanced meals and snacks every day. Our menus are designed to support overall health and wellness while accommodating physician-ordered diets, allergies, dietary restrictions, and individual preferences whenever possible.

Question 30

Do you provide transportation?

Accepted Answer

Yes. We provide transportation for medical appointments, day programs, shopping trips, recreational outings, community activities, religious services, and other approved destinations. Our goal is to help individuals remain active, engaged, and connected within their communities.

Question 31

Do you help with medications?

Accepted Answer

Yes. Our trained staff provide medication assistance and medication administration in accordance with physician orders and all applicable state regulations. We also provide nursing oversight and healthcare coordination when appropriate to help ensure each individual's health needs are properly managed.

Question 32

Are your facilities licensed?

Accepted Answer

Yes. Our facilities are licensed and operated in accordance with all applicable state regulations. We are committed to maintaining safe, compliant, and high-quality environments for the individuals we serve.

Question 33

How do I schedule a tour?

Accepted Answer

Scheduling a tour is easy. Simply contact our office by phone, email, or through our online contact form, and a member of our team will arrange a convenient time for you to visit. We encourage prospective residents, family members, guardians, and Support Coordinators to tour our homes, meet our staff, and learn more about our services.

Question 34

What are the costs?

Accepted Answer

Costs vary depending on the individual's needs, level of care required, funding source, and services provided. We will gladly discuss available funding options and provide detailed information during the referral and intake process.

Question 35

Do you accept Medicaid Waiver services?

Accepted Answer

Yes. Toria's Support Care Services proudly provides services for individuals who are eligible through Florida's Agency for Persons with Disabilities (APD) Medicaid Waiver Program. We work closely with Support Coordinators, families, guardians, and referral partners throughout the admissions process to ensure a smooth transition into our homes.

Question 36

How do I know if my loved one qualifies?

Accepted Answer

Eligibility depends on several factors, including age, diagnosis, level of support needs, funding source, and service availability.Individuals with intellectual disabilities, autism spectrum disorder, cerebral palsy, Down syndrome, Prader-Willi syndrome, spina bifida, Phelan-McDermid syndrome, certain developmental disabilities recognized by Florida's Agency for Persons with Disabilities (APD), and elderly adults who require assisted living services may qualify for care.If you are unsure whether your loved one is eligible, our team would be happy to discuss your situation and help determine the most appropriate options.

Question 37

Can individuals remain in your homes as they age?

Accepted Answer

Yes. One of our core values is helping individuals age in place whenever possible. As needs change over time, we strive to provide the support, accommodations, healthcare coordination, and stability necessary for residents to remain in the familiar home and community they know and trust.

Question 38

Do you have immediate availability?

Accepted Answer

Availability changes as openings become available within our residential homes. Please contact our office to discuss current availability, the referral process, and which home may be the best fit for your loved one's individual needs.

Question 39

Can family members visit?

Accepted Answer

Yes. We encourage family involvement and understand the importance of maintaining meaningful relationships. Visiting arrangements are coordinated with each resident's individualized support plan to ensure visits are enjoyable, safe, and convenient for everyone involved.

Question 40

Can residents participate in community activities?

Accepted Answer

Absolutely. Community involvement is an important part of our philosophy of care. Residents are encouraged to participate in shopping trips, recreational activities, dining out, community events, volunteer opportunities, religious services, and other activities based on their interests, abilities, and personal goals.

Question 41

What makes Toria's Support Care Services different?

Accepted Answer

At Toria's Support Care Services, we believe every individual deserves to live in a place where they feel safe, respected, valued, and supported. For more than 23 years, we have remained committed to providing compassionate, person-centered care that promotes dignity, independence, quality healthcare, proper nutrition, community involvement, and aging in place.We don't simply provide residential services—we create welcoming homes where individuals become part of our family, build meaningful relationships, and are empowered to live fulfilling lives.

Frequently Asked Questions