Question 1

What is Live Scan fingerprinting?

Accepted Answer

Live Scan fingerprinting is an electronic method of capturing fingerprints that are securely transmitted to the Florida Department of Law Enforcement (FDLE) and, when required, the Federal Bureau of Investigation (FBI). Unlike traditional ink fingerprinting, Live Scan provides faster processing, greater accuracy, and improved image quality.

Question 2

What is a Level 2 background screening?

Accepted Answer

A Level 2 background screening is a state and national criminal history check that includes electronic fingerprint submission through the FDLE and FBI. Many employers and licensing agencies require Level 2 screenings for positions involving children, elderly individuals, healthcare recipients, or other vulnerable populations.

Question 3

Why do I need Live Scan fingerprinting?

Accepted Answer

Many employers, licensing boards, volunteer organizations, healthcare agencies, schools, and government entities require fingerprint-based background screenings as part of the hiring or licensing process.

Question 4

How long does a fingerprinting appointment take?

Accepted Answer

Most appointments take approximately 10–15 minutes once your paperwork has been verified.

Question 5

Do I need an appointment, or do you accept walk-ins?

Accepted Answer

No appointment is required. We welcome walk-ins Monday through Friday from 9:00 AM to 5:00 PM during normal business hours. If you prefer, you may also contact us in advance to schedule an appointment. Mobile Live Scan services are available by appointment only.

Question 6

What should I bring?

Accepted Answer

Please bring:A valid government-issued photo IDYour ORI number (if provided)Any paperwork supplied by your employer or licensing agencyPayment for servicesDon't know your ORI number? Check out this list of common ORI numbers:

Question 7

What is an ORI number?

Accepted Answer

An ORI (Originating Agency Identifier) is a unique code that tells the FDLE where your fingerprint results should be sent. Your employer, licensing board, or requesting agency typically provides this number.Check out the list below for common Florida ORI Numbers:

Question 8

What if I don't know my ORI number?

Accepted Answer

Your employer, licensing board, or requesting agency should provide your ORI number. If you don't have it, contact the requesting organization before your appointment. Using the wrong ORI number may delay your background screening or require you to be fingerprinted again.Check out this list of common Florida ORI Numbers:

Question 9

What happens if I use the wrong ORI number?

Accepted Answer

Your fingerprint results may be sent to the wrong agency. In many cases, you'll need to be fingerprinted again and pay any applicable fees, so it's important to verify your ORI number before your appointment.

Question 10

How should I prepare for my fingerprint appointment?

Accepted Answer

Please arrive with clean, dry hands and avoid applying excessive lotion immediately before your appointment. If you have cuts, bandages, or any condition that may affect your fingerprints, let our staff know when you arrive.

Question 11

How long do background screening results take?

Accepted Answer

Processing times vary depending on the requesting agency and the volume of submissions received by the FDLE and FBI. Many results are processed within a few business days, although some agencies may require additional time.

Question 12

Will I receive my results?

Accepted Answer

In most cases, fingerprint results are sent directly to the requesting employer, licensing board, or agency—not to our office or to the individual being fingerprinted.

Question 13

Can you tell me if I passed my background screening?

Accepted Answer

No. We only collect and electronically submit your fingerprints. We do not receive or review your background screening results.

Question 14

Who receives my fingerprints?

Accepted Answer

Your fingerprint information is securely transmitted to the agency identified by your ORI number through the FDLE and, when required, the FBI.

Question 15

Is my personal information secure?

Accepted Answer

Yes. Your fingerprints are securely encrypted and electronically transmitted through FDLE-approved systems. We handle all personal information in accordance with applicable state and federal privacy requirements.

Question 16

Do you offer mobile Live Scan services?

Accepted Answer

Yes. We provide mobile Live Scan fingerprinting for qualifying group appointments throughout Hillsborough County and surrounding areas.

Question 17

Who can schedule mobile Live Scan services?

Accepted Answer

Our mobile fingerprinting service is ideal for:BusinessesHealthcare providersAssisted Living FacilitiesSchoolsChildcare providersGovernment agenciesVolunteer organizationsAPD providers

Question 18

How many people are required for a mobile appointment?

Accepted Answer

Mobile Live Scan services are available for groups of five or more individuals. Please contact us for current availability, scheduling, and pricing.

Question 19

Do you travel outside Hillsborough County?

Accepted Answer

Depending on scheduling and location, we may be able to accommodate appointments outside Hillsborough County. Please contact us to discuss your needs.

Question 20

How much does Live Scan fingerprinting cost?

Accepted Answer

Pricing varies depending on the type of fingerprinting service required. Please visit our Pricing & Services page for current pricing information.

Question 21

Are there additional fees for mobile appointments?

Accepted Answer

Some mobile appointments may include travel fees depending on the location and group size.

Question 22

What happens if my fingerprints are rejected?

Accepted Answer

If your fingerprints cannot be processed due to image quality, the requesting agency will notify you if a resubmission is required. Our team will assist you with the resubmission process.

Question 23

Can I be fingerprinted if I have cuts or damaged fingers?

Accepted Answer

Minor cuts or dry skin generally won't prevent fingerprinting, but severe injuries may affect image quality. If you're concerned, please contact us before your appointment.

Question 24

Can minors be fingerprinted?

Accepted Answer

Yes. Minors may be fingerprinted when required by a requesting agency or organization. A parent or legal guardian may need to accompany the minor depending on the circumstances.

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